Au Charmant Petit Lac * Spa & Park Eco-Hotel

Our expectations of a 5 star hotel were definitely not met, too much was missing. The hotel is quite stylish and you can enjoy a few relaxing hours in it. The wellness area is inviting as well as the patio. Unfortunately, however, the negative points far outweigh them, which we list here: Staff: Check-in was rather cramped. The responsible person has probably tried to do everything as planned, but is not really up Accommodated our needs and kept pushing, right away to park the car away. In the middle of explaining the hotel, the phone rang and she answered the call without hesitation, leaving us there. Welcoming someone is different. Unfortunately, the staff has no local knowledge. They don't know at the reception which mountain railways are in operation in summer and don't bother to find the answers for us. Unfortunately, when we checked out at 08:30, there was no one who knew how to check out at this hotel. The person present first had to find a person who can do the check-out. Although we wanted to check out at a normal time, we had to wait an uncomfortably long time. In general, throughout our stay, the staff was rather arrogant, distant, and incompetent. We didn't get the impression that our well-being was at the heart of their motivation. Room: The rooms are very badly soundproofed, noises from other rooms penetrated directly into the room through the ventilation. In addition, the trampling of the children who lived above us was so audible that sleeping was only possible with earplugs. The minibar was empty except for a bottle of water. Unfortunately, the curtains only partially keep out the light at night. The electronics in the room shine very brightly and the fire alarm flashes constantly, so that the room is not dark at night. A blindfold is recommended here. The electronic room control does not work. The furniture in the room for the clothes rack is more reminiscent of a youth hostel than a 5-star hotel. The open fire on the terrace outside at night is certainly nice to look at but makes opening the balcony door impossible as all the smoke from the fire enters the room and fills it with smoke. There is no information about the hotel in the room. Breakfast: If you are looking for a rich breakfast you are wrong in this hotel. Breakfast was a no go for us. There are various boring little bites in little plates that you either like or don't like. Certainly nothing for an active day in the beautiful mountain area that awaits you here. This was in our opinion the worst and stingiest breakfast served and in any hotel on many trips. It is obvious that we cannot recommend this hotel as a 5 star hotel. If you're looking for mediocre and stylish accommodation, this is the place for you. The question then remains whether you want to pay these high prices for it. We moved to another accommodation after two days and really enjoyed our further stay in Champoluc.